The "Triple Room" Resort - Paraty, Brazil
Margarita from thewildlifediaries.com tells the story of her worst accommodation: Pousada Kaetê in Brazilian coastal town of Paraty looks superb on booking.com. Tucked away on the side of a hill, it has a forested setting, ocean views, and a very attractive pool. It is not one of the cheapest properties in Paraty, but tempted by the photos, my two friends and I decided to splurge on a triple room for 4 nights.
We arrived in Paraty late at night and were gutted to discover that the room was not even close to what was advertised. It was tiny. And instead of one Queen and one Double beds, most of the room was taken up by the single Queen bed. The owner, who let us in, did not speak a word of English, so we had to be very expressive to communicate our distress.
When she finally understood that the number of people did not match the number of beds, she proceeded to move some furniture out of the way and then pulled out a thin single mattress on wheels from under the bed. This, in her opinion, made the room a triple. Despite the fact that there was now no access to the bathroom for anyone but the person who would sleep on that mattress. In fact, the head of the mattress was squarely in front of the bathroom door.
It was too late in the day to start looking for a better place to stay, but thankfully, the English-speaking family member, Matheus, has arrived shortly and promised us a refund for the second night, in the morning.
However, when we announced our decision to leave in the morning, the entire family got into a heated argument, most of them refusing to even consider a refund. At the time of booking, we had to pay a 50% deposit - the cost of 2 nights out of our 4-night intended stay.
After about a 20-minute argument, the family came up with an ingenious solution. They ran a Google image search for a ‘mattress’ and since most mattresses that came up did not have wheels, they took it as sufficient proof that what we had in our room was not a mattress, but a second bed. Therefore our request for a refund was not valid.
It would’ve been hilarious if it wasn’t so infuriating. In the end, we left without a refund, found a pousada with a ‘real’ triple room and never looked back. You can read more about things to do in Paraty, Brazil here.